The Art of Difficult Conversations

November 10, 2017 @ 9:00 am – 4:00 pm
Barnsley TSA Training Centre, The Pavilion Building Darton College
Ballfield Ln
Darton, Barnsley S75 5EF
Holly Grimshaw
01226 382568 extension 1309

The Art of Difficult Conversations

This essential training will include building relationships, investing in social capital and will explore:

  • The importance of relationships.
  • Shared values.
  • A theory of challenge and support.
  • Affective statements.
  • Communication.
  • Explicit ways of creating share responsibility and accountability.
  • Restorative language, questions and emotional responses.
  • Sustaining relationships following high challenge.
  • Understanding a needs driven approach to conflict.
  • Building skills around management conflict.

Venue: The Barnsley TSA Training Centre, The Pavilion Building Darton College, Ballfield Lane, Darton, Barnsley S75 4EF.

Date: Friday 10th November 2017.

Time: 9.00am – 4.00pm

Facilitator: Mark Finnis.

Refreshments: Lunch and refreshments will be provided. Please confirm any special dietary requirements prior to the day.

Cost: £90.00 per person.

Booking: Should you wish to reserve a place/places onto the session, please contact: Holly Grimshaw –

Author:Holly Grimshaw

TSA Admin Support


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